Returpolicy
Bersén creates its collections with the greatest care and attention to details and materials. Of course there is always a chance that you are not satisfied with your purchase, or that it does not match your personal style. In this case you can always return the product.
To all products, a cooling off period of 14 days is applied, which starts on the day you receive the last product of your order. The process of return must be initiated within this period. The product may be returned when:
- The product is undamaged
- The product is unused
- The product is complete; with original packaging
- The period is within 14 days of receipt
If the product does not meet the conditions listed above, depreciation may be charged. If the product can no longer be sold, the depreciation can amount up to 100%. If you have received a damaged product, please let us know as soon as possible. Check the warranty page if you are in doubt about the warranty period.
Returns
- Go to https://www.bersenstockholm.com/return-form and follow the instructions to receive a return label.
- Use strong packaging to pack the product, make sure that the product is well protected and cannot move freely to avoid damage during the transit.
- When you hand in your return, you will receive a proof of shipment. Keep this shipping receipt in a safe place. Without proof of shipment, we cannot be held responsible for missing items during a return shipment.
After receiving the returned product
We will inform you by email within five working days after we've received your return. We need to determine whether the product is in good condition and complete. If this is the case, we will start the return procedure.
If the product has been worn and damaged, we will have to charge you for this. These costs are equal to the selling price of the item that you have paid, or to the amount of the costs that we have to incur for having the item repaired. In this case, we will contact you first before we start your return procedure.
If the product is defective or damaged, we will determine whether this is covered by warranty or not. If the defect can be repaired under warranty, there will be no costs involved for you. If the defect is not covered under warranty, we will contact you.
Handling your return shipment
From the moment you have indicated the will to to cancel your purchase, we will refund the purchase amount to you as soon as possible and always within a maximum period of 14 days. We will make the refund with the same payment method that you used to pay the product.
If the product cannot immediately be offered for sale again in our online shop, we will contact you. In this case, you may be charged as described earlier.
Bersén can't be held accountable for packages lost during a return or exchange.
Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.